Client Relations Manager - Project Management Volunteers

Organization Mission
PMV is a unique initiative focusing on connecting non-profit social purpose organizations and charities with volunteer project management professionals and building project management capability in the non-profit sector. We are making a positive impact, one project at a time.

Position Summary
Due to recent growth and team member changeover, we are looking for three (3) Client Relations Managers. This is an opportunity to develop and practice project-level leadership and management skills, while supporting non-profit organizations and volunteer project managers. Participation will build strong networking relationships and result in documentable career-enhancing achievements. The Client Relations Manager is the most critical client-facing position within the PMV team.

Responsibilities
-  Act as the face of the PMV brand for both clients and volunteer PMs and be a self-starter who initiates action
-  Meets with new and existing non-profit sector clients to assess their specific project management requirements
-  Develops volunteer PM Position Descriptions for projects put forward by non-profit organizations
-  Support clients as required during the life of the project
-  Mentors volunteer project managers as required
-  Proactively manages PMV’s relationships with volunteer PMs and client representatives, during the projects
-  Follows up and resolves any issues or challenges that might arise
-  Facilitates Lessons Learned sessions at the end of all assignments and documents outcomes
-  Provides stories and pictures about successful projects
-  Actively seek out and develop project management volunteer opportunities with non-profit organizations
-  Participate in internal PMV initiatives
-  Attend CRM Team meetings and contribute to ongoing improvement initiatives

Required Qualifications
-  Ability to interact with varied levels of leadership and demonstrate understanding of business needs
-  Solid knowledge and practical experience in project management, CAPM, PMP etc. is an asset
-  Strong interpersonal skills and willingness to communicate with clients, colleagues and management
-  Experience managing and mentoring others
-  Motivated by the opportunity to help non-profit organizations become more effective
-  Experience with not-for-profit sector is desirable
-  Ability to work independently with little to no supervision

Estimated Time Commitment
-  Expected to handle 4 Client projects/year
-  Expected effort is to 5-10 hours/month
-  Must be able to commit to a minimum of 2 years

Work Location
The majority of clients are located in BC Lower Mainland and Vancouver Island.
Work can be done remotely but working relations with clients and fellow PMV team members will be enhanced with on-site meetings