Scheduling Coordinator

The Role:
The Scheduling Coordinator is responsible for supporting the recruitment of volunteers for upcoming moves and responding in a timely and professional manner to any volunteer inquiries regarding the scheduling of the moves on the go. A Scheduling Supervisor or Operations Manager will be available to support and instruct the Scheduling Coordinator on any additional tasks that arise.

Responsibilities and Accountabilities:
Create engaging ‘Call to Action’ (CTA) email campaigns (using a template) to send to volunteers, including relevant information about upcoming moves;
Creating/amending Move Events in VolunteerHub (our volunteer management software);
Update the Mover Availability Calendar sheet with volunteers’ availability using details from Volunteer Hub; 
Monitor the scheduling email inbox and respond to volunteers' inquiries promptly
Attend regular Scheduling Team meetings as instructed by the Scheduling Supervisor or Operations Manager;
Highly recommended to sign up as a Mover/Driver for at least 1 move


Skills and Qualifications:
Reliable access to wifi and email;
Comfortable using technology such as Google Drive, Zoom, Mailchimp, etc.;
Strong verbal and written communication skills;
Comfortable corresponding over email with volunteers;
Strong ability to work independently and as part of a team;
Attention to detail, strong organizational skills, and consistent work habits;
Flexible and able to adapt to change
Ability to maintain confidentiality and be trauma-informed 
Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures.
A passion for Shelter Movers’ mission of supporting individuals and families experiencing violence and abuse.
Experience working with individuals from diverse backgrounds
No previous education required.
An interest in the Gender-Based Violence (GBV) sector is an asset.


Role Details:
Minimum one shift/week on Saturday or Sunday, where each shift requires approximately 1-3 hours 
*Please note: On your weekly shift(s), the work isn’t necessarily continuous; rather, we expect you to check the inbox and respond to emails as well as log the volunteer signups in our spreadsheet a minimum of 3 separate times throughout the day.
This is a fully remote volunteer position. A 4–6-month commitment is strongly preferred.
This is an unpaid volunteer position.


To Apply
Email your resume and interest to volunteervan@sheltermovers.com.  

Note that the successful candidate will be subject to completion of a criminal background check.

Equal Opportunity Statement
Shelter Movers is an equal volunteer opportunity charity. We welcome applicants from all backgrounds without regard to age, colour, race, sex, religion or belief, national or ethnic origin, sexual orientation, gender identity or expression, marital status, family or parental status, genetic characteristics, or physical or mental disability. 
We provide employment accommodation in accordance with provincial legislation. To request reasonable accommodation, contact nationalvolunteerservices@sheltermovers.com