Engagement Coordinator

The Role
The Volunteer Services Engagement Coordinator will have an integral role in the engagement and retention of volunteers in their local Shelter Movers chapter. The focus of the Engagement team is to manage the onboarded volunteers' experience as they volunteer with Shelter Movers, building on the aspects of the volunteer retention and engagement program.


Responsibilities and Accountabilities
This role requires a volunteer to complete some or all of the following. Specific details of the individual's role will be outlined by the local Volunteer Services Manager and should be agreed upon by both parties prior to the commencement of the volunteer position.
Plan and execute volunteer events with the goal of increasing volunteer engagement
Examples of events include trivia night, movie nights, panel discussions
Follow the retention strategy developed by the National Volunteer Services to keep volunteers engaged with Shelter Movers 
Measure, analyze and report on Key Performance Indicators as set by the Volunteer Services Manager
Such as event feedback, days until First Move, number of moves per active volunteer per move, average frequency between volunteering.
Research ways to improve volunteer retention and engagement with the Shelter Movers based on chapter needs
Identify volunteer-related issues and report back to the Engagement Supervisor / Volunteer Services Manager 
Conduct Check-Ins with inactive volunteers to re-engage them with their volunteer role
Have regular check-ins with the Engagement Supervisor/ Volunteer Services Manager 

Skills and Qualifications
Strong verbal and written communication skills
Self-motivated and a positive, 'can-do' attitude
High attention to detail
Excellent interpersonal skills
Strong ability to work independently and collaboratively as part of a team
Tact, discretion, high maturity level and good judgment
Reliable work habits and strong organizational skills.
An interest in a wide variety of work in Volunteer Management
Experience working with Google workspace and Zoom
High level of comfort with engaging with volunteers and/ or the public at community events
Ability to protect client and volunteer confidentiality
Awareness of appropriate boundaries, compassion fatigue, and self-care
Patience, empathy, emotional intelligence, active listening skills, and ability to handle difficult conversations
Experience working with individuals from diverse backgrounds
Ability to apply an anti-oppressive lens to engaging volunteers
A long-term interest in the Gender Based Violence (GBV) sector, and Volunteer Management/Non-Profit Management
A background in volunteer management or human resources is an asset.
Previous experience in volunteer engagement and event planning are strong assets.


Other Requirements
Shelter Movers volunteers must be at least 18 years of age, complete an interview process, sign a confidentiality agreement, complete a criminal record check, and attend a Trauma-Informed Care Orientation session.

Impact
You’ll have the opportunity to make a positive impact helping women and families transition away from violence and abuse
You’ll gain experience in volunteer engagement and event planning, with coaching and support
You’ll receive training in preparation for your role, and have access to ongoing training opportunities
You’ll work with a great team of passionate volunteers and supporters


Role Details
Approximately 3-5 hours per week with the potential for an increase in hours leading up to and during an event. 
Specifics of the role will be identified by local Volunteer Services Manager based on the needs of the chapter

To Apply
Email your resume and interest to volunteervan@sheltermovers.com 


Note that the successful candidate will be subject to completion of a criminal background check.

Equal Opportunity Statement
Shelter Movers is an equal volunteer opportunity charity. We welcome applicants from all backgrounds without regard to age, color, race, sex, religion or belief, national or ethnic origin, sexual orientation, gender identity or expression, marital status, family or parental status, genetic characteristics, physical or mental disability. 
We provide employment accommodation in accordance with provincial legislation. To request reasonable accommodation, contact nationalvolunteerservices@sheltermovers.com