Move Coordinator-Calgary

The Organization
Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence.

Volunteering at Shelter Movers means contributing to a mission that will make a meaningful impact on families experiencing abuse and supporting survivors as they transition to a life free of violence. It also means playing a role in ending gender-based violence. We are growing and looking to add caring, compassionate, and dependable people to our team.

The Role
The Move Coordinator is an integral part of the Operations team, planning and coordinating all details of a move as well as providing on-call support on the day of a move. This role is completely remote. The Move Coordinator corresponds with the client (typically over the phone), ensures volunteer teams are prepared, and that the move goes smoothly, including responding to and problem-solving unforeseen challenges on the day of the move. Move Coordination Supervisor(s) and the Operations Manager will provide ongoing support to Move Coordinators throughout the coordination process.

Responsibilities and Accountabilities
Reach out to the client over the phone within 24 hours of being assigned the move to confirm all details, explain next steps and address any questions/concerns from the client
Communicate with the Move Coordination Supervisor(s) to recruit an appropriate team of volunteers
Coordinate move logistics, including (but not limited to) vehicle reservations, storage arrangements, and scheduling of private security or police
Complete a customized itinerary for the move (using a provided template)
Be “on call” (reachable by phone) throughout the duration of the move to support the Lead Mover with any unexpected challenges.
Report back to the Move Coordination Supervisor(s) after each move to debrief
Use patience, empathy, and active listening skills in all interactions with clients and volunteers
Have regular check-ins with your Move Coordination Supervisor(s)
Attend regular Move Coordination Team meetings as instructed by the Move Coordination Supervisor(s)
Follow the processes and procedures detailed in the Move Coordination Manual 
Highly recommended to sign up as a Mover/Driver for a least 1 move

Skills and Qualifications
Reliable access to wifi, email and phone
Comfort in using technology such as Google Drive, Slack, etc.
Strong verbal and written communication skills
Comfort talking on the phone with clients and volunteers
Strong ability to work independently and as part of a team.
Ability to remain calm during potentially stressful situations
Patience, empathy, and active listening skills
Attention to detail, strong organizational skills, and reliable work habits
Ability to demonstrate strong problem-solving and decision-making skills; Flexible and able to adapt to change
Ability to maintain confidentiality and be trauma-informed 
Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures.
A passion for Shelter Movers’ mission of supporting individuals and families experiencing violence and abuse.
Awareness of appropriate boundaries, compassion fatigue, and self-care.
Experience working with individuals from diverse backgrounds
No previous education required.
Experience or strong interest in social services and the Gender-Based Violence (GBV) sector is an asset.
Project management, event planning, and/or customer service experience is an asset

Role Details
Approximately 3-4 hours of planning (over the course of a few days) and 4-5 hours of ‘on-call’ availability per move. The expectation is to coordinate a minimum of 1 move per month. The first few moves may take longer to coordinate as you are getting accustomed to the process.
*Please note: the work of a Move Coordinator isn’t performed in a single or continuous ‘shift’; rather, it involves communication with the client over the phone and planning at your convenience. Typically this planning stage spans approximately 5 to 10 days prior to the move. Then, on the day of the move we ask you to be ‘on-call’, or available and reachable by phone should any issues arise during the move. 
This is a fully remote position, with occasional meetings ( conference calls.) A 4-6 month commitment is strongly preferred.