Family Room Volunteer at Health Sciences North Hospital (Sudbury)

Join us as a Family Room Volunteer at Health Sciences North in Sudbury, where you will help create a welcoming and comforting space for families to rest, recharge, and remain close to their child during treatment. This role provides a meaningful opportunity to support caregivers and families during a challenging time while contributing to a warm, respectful, and family-centred hospital environment. 

Please note that the Family Room is a nonclinical space supporting caregivers. This role does not involve providing medical care or direct support to the child receiving treatment. 

What You’ll Do:  
As a Family Room Volunteer, you will help create a welcoming and supportive environment for families. Responsibilities include: 

• Welcoming families, guests, and visitors with warmth, compassion, and professionalism.  

• Providing excellent customer service and responding to questions within the scope of the volunteer role.  

• Helping families become familiar with the Family Room space, services, and available amenities.  

• Assisting with operational tasks to support the smooth running of the Family Room.  

• Restocking supplies and organizing materials as needed.  

• Helping maintain a clean, tidy, and welcoming environment. Following hospital procedures, safety requirements, and organizational guidelines.  

• Maintaining confidentiality and responding to sensitive situations with care and discretion.  

• Collaborating respectfully with the Family Room Coordinator, hospital staff, and fellow volunteers. 

Skills & Qualifications 
We are looking for volunteers who bring compassion, reliability, and a welcoming presence: 

• Compassionate, empathetic, and comfortable supporting families during challenging circumstances.  

• Strong interpersonal, communication, and active listening skills.  

• A warm, friendly, and professional approach to customer service.  

• Ability to maintain confidentiality and handle sensitive situations appropriately.  

• Reliable, responsible, and committed to providing consistent support.  

• Able to take initiative and complete tasks independently.  

• Able to work collaboratively as part of a team.  

• Comfortable maintaining a clean and organized environment.  

• Previous customer service, administrative, reception, hospitality, or healthcare -related experience is considered an asset. 


Requirements:  
• Age Requirement: Volunteers must be 18 years of age or older, as per organizational policy. 

• Availability: Able to commit to a regular weekly shift (3 hours) for a minimum of 6 months.  

• Interview: Successful completion of a virtual interview with the hiring team. 

• Background Check Screening: All volunteers are required to complete a police background check and satisfactory reference check. 

• Health Screening and Immunizations: As this role is based within a hospital, Family Room volunteers are also required to complete additional health screening and immunization requirements mandated by the hospital. 

•Hospital Orientation: Attendance at the required hospital orientation. 

•Orientation & Training: Attendance at a Ronald McDonald House Toronto volunteer orientation and completion of all required training modules prior to the first shift.