Volunteer Administrative Assistant - MyEthnicRentals

About Us
MyEthnicRentals (MER) is the first flagship store in the Greater Toronto Area offering high-end ethnic clothing rentals at affordable prices. Our mission is to promote sustainability by reducing textile waste in addition to celebrating diversity by helping customers create memorable experiences through ethnic fashion. By joining our company, you will be part of a creative, fast-paced team that's revolutionizing the fashion industry. If you're passionate about fashion, sustainability and business administration we’d love to hear from you!

Work Mode and Location: Remote

Work Type:  Flexible, Part -Time (10-15 Hours / Week)

Position Overview:
MyEthnicRentals is seeking a proactive, and detail oriented individual to join our team as a volunteer Administrative Assistant. As an administrative assistant, you will play a pivotal role in ensuring the smooth day-to-day operations of our business. Your primary responsibilities will include conducting research and assisting the HR Operations Manager in day to day tasks. 

What You’ll Gain:
- Opportunities for further learning and development.
- Flexible part-time hours.
- Exposure to the fashion rental industry
- Supportive, growth-oriented work environment
- Hands-on experience in administrative and operational support
- Earn a Certificate of Completion after 4 months, outlining key competencies gained 
  during your volunteering journey.

What You Will Do:
- Attend meetings to discuss weekly operations.
- Assist in the development of new processes and procedures to streamline company 
  operations.
- Maintaining a high level of confidentiality when dealing with sensitive customer 
  information.
- Organize digital files and maintain accurate record-keeping
- Help draft and format documents, presentations, and reports
- Perform general clerical duties (e.g., data entry, list creation etc)
-Process financial transactions: Handle refunds for clients promptly and in accordance with 
  company policies.
- Website review: Conduct routine website checks to identify opportunities for 
   improvement from a client’s perspective and flag issues for the team.
- Back-end administration: Perform various administrative tasks to support business 
  operations.
- Client communications: Send and respond to client emails quickly and professionally, 
  ensuring excellent customer service.
- Ad hoc support: Assist with miscellaneous projects or urgent tasks as needed.
- Research support: Conduct market, business, or operational research to support decision- 
   making for  My Ethnic Rentals.

What You Will need: 
- Previous experience in administration, client services, or operations (preferred but not 
   mandatory).
- Strong organizational and multitasking abilities with attention to detail.
- Excellent written and verbal communication skills for professional client interaction.
- Proficiency with email, scheduling tools, and office software (Google Workspace or 
   Microsoft Office).
- Problem-solving mindset with the ability to work independently and handle ad hoc tasks.
- Commitment to confidentiality and compliance with privacy standards.
- Preferred Qualifications and Skills
- Currently acquiring a diploma or a degree in business, marketing, sales, communications 
  or a related field.
- Previous experience in retail sales, customer service, or a related field is an asset.

Application Instructions
Please send your resume and cover letter to careers@myethnicrentals.com. Candidates who have been selected for the interview phase will be contacted by email with further instructions.
 
MyEthnicRentals is an equal opportunity employer that prioritizes Diversity, Equity, and Inclusion in their hiring practices.