Virtual: Bilingual Digital Fundaments Support Coach

The Digital Fundamentals program empowers adults with disabilities across Canada to build their digital skills and become engaged in the digital world. With ever changing advancements in technology, it can be hard to keep up. The Support Coach provides individuals with remote assistance to understand, access and use their technology. The amount of support required and cadence of sessions will be based on the service users technology goals. Coach's can take on several matches lasting from 1 session to several weeks. You can read more about the program here.

Main Responsibilities
​Contact match via their preferred method of communication and gain an understanding of their technology need
Co-create goals and develop a learning plan to achieve them together
Use and share available tools and resources to assist the individual in their technology needs
Provide tech support as needed following program guidelines and boundaries
Take brief session notes 
Ensure proper logging of hours in Volgistics and keep Coordinator up to date on successes and challenges

Skills and Experience
​18 years of age and older
Basic tech savviness 
Access to a personal computer equipped with a camera and speaker/microphone as well as a stable internet connection (Zoom access will be provided) 
A quiet work environment to ensure privacy and no interruption/distraction 
Excellent communication skills: including patience and willingness to learn about various disabilities and barriers 

6 Month Commitment