Volunteer Victim Support Caseworker — Level 2

Cyber Harassment Support (CHS) is looking for a Volunteer Victim Support Caseworker (Level 2) to provide trauma-informed, non-clinical support to individuals affected by cyber harassment. The volunteer will review Level 1 referrals, assess immediate safety and support needs within approved protocols, provide approved digital-safety education and referral options, and develop structured case action plans. Responsibilities also include documenting case decisions and follow-ups in CHS systems, coordinating with Level 1 volunteers, escalating complex or critical cases to Level 3, and recommending case closure when appropriate.

Applicants should demonstrate trauma-informed communication, empathy, discretion, digital-safety awareness, careful risk recognition, strong documentation skills, and the ability to maintain professional boundaries. Previous victim-services experience is preferred but not required.

This is an unpaid, remote volunteer opportunity, with Canada-based applicants preferred. The initial commitment is 5–8 hours per week, with actual coverage depending on case volume and approved arrangements.

Volunteers must complete CHS onboarding, confidentiality requirements, role-specific training, and supervised practice before receiving authorization for independent casework. All case information must be handled through approved CHS systems.

This is not a clinical counselling, legal advice, emergency response, or investigative role. Volunteers must follow approved safeguarding and escalation protocols, including immediate escalation of imminent harm, child-safety concerns, or urgent physical threats. CHS does not guarantee 24/7 monitoring or emergency response.

Independent casework will begin only once CHS has approved the necessary safeguarding procedures, reporting obligations, supervision, and coverage arrangements.