Volunteer Intake & Case Support Worker — Level 1

Cyber Harassment Support (CHS) is looking for two Volunteer Intake & Case Support Workers (Level 1) to help manage incoming support requests from individuals affected by cyber harassment. Volunteers will monitor designated CHS communication channels during scheduled shifts, send approved acknowledgment messages, maintain accurate CRM case records, collect essential intake information, identify urgency indicators, and refer cases to the appropriate Level 2 caseworker. Responsibilities also include tracking follow-ups, documenting case handovers, and preparing de-identified information for reporting.

Applicants should demonstrate empathy, discretion, attention to detail, strong organizational skills, and the ability to follow established scripts and escalation procedures. Basic familiarity with CRM systems and SharePoint is required.

This is an unpaid, non-clinical, remote volunteer opportunity, with Canada-based applicants preferred. The commitment is 5–8 hours per week, with staggered scheduled coverage.

Volunteers must complete CHS onboarding, safeguarding and privacy training, and supervised practice before receiving authorization for independent case access. Volunteers must use approved CHS systems and must not provide counselling, investigate cases, conduct detailed risk assessments, contact alleged perpetrators, or use personal communication channels for casework. Urgent safety concerns must be escalated immediately under CHS protocols. CHS is not an emergency response service.

Casework will begin only once CHS has approved the necessary safeguarding procedures, supervision, and coverage arrangements.