Welcome Team Volunteers

About CityKidz:   

CityKidz is a dynamic faith-based organization dedicated to improving the lives of at-risk children. We exist to increase resiliency and inspire big dreams for Canadian children living in low-income communities by providing inspirational experiences and nurturing personal relationships, one child at a time. Through our programs we instill positive values and morals into the lives of children, help build a solid foundation for their future and inspire each child to make positive life choices and to choose to “do what’s right.” Everything we do is guided by our Faith, Hope and Love.  

In Canada, more than 1 in 7 children live in poverty: in Hamilton, it’s 1 in 4. For generations, poverty has stolen dreams and destroyed futures. At CityKidz, we think it’s time to change that, and we’re recruiting a dynamic frontline team of leaders who will work with us to help kids dream big dreams and reach their full potential.  

Role Overview:  

CityKidz is seeking dedicated and passionate individuals to join our team as Welcome Team Volunteers. Welcome Team Volunteers play a key role in creating a positive first impression and supporting the CityKidz volunteer community, and in helping to set the tone for the day by offering guidance, encouragement, and care, ensuring all volunteers feel informed, valued, and equipped to serve effectively. 

As a Welcome Team Volunteer, the first point of contact for volunteers as they arrive on a Saturday at CityKidz, and you will be responsible for welcoming volunteers, and assisting them in getting to their designated areas. It is essential in this role to have a friendly and engaging personality, as you will be providing hospitality to each of our volunteers. 

Key Role Highlights:   

-Build valuable leadership and communication skills  
-Make a true difference through human connection  
-Be part of an uplifting, high-energy team 

Responsibilities:  

-Greet and sign in volunteers using the check-in/check-out system 
-Ensure paper copies of attendance are filled out as volunteers arrive 
-Welcome new volunteers for their first shift, providing them with a welcome package, name tag, and all additional information needed for the day 
-Ensure new volunteers know where to go for their shift by guiding them to their team and introducing them to other team members 
-Conduct phone calls to scheduled volunteers who do not arrive for their shift 
-Relay important information to the appropriate staff member(s) 
-Occasionally check in on guests expected for the day 
-Keep refreshments on the hospitality table fresh and fully stocked 

Who this Role is for: 

-Professionals, retirees, caregivers, students, or any individual who enjoys interacting with kids!  
-Individuals with a warm heart, and a caring, supportive manner  
-Those who desire to inspire kids to dream big 

Skills & Qualifications:  

-Minimum age 16+ (required) 
-Proficiency in reading (required) 
-Experience working in administration (preferred) 
-Ability to work in a fast-paced environment 
-Alert, with great judgment and ability to take initiative 
-Customer service and organizational skills 
-Familiarity with CityKidz and its different spaces throughout the building OR willingness to familiarize oneself with them 
-Effective communication skills to engage and support volunteers and staff members, providing clear instructions and conveying empathy and care 

Competencies & Attributes:  

-Welcoming and attentive towards people arriving 
-Outgoing and Friendly 
-Confident and warm in approaching new people 
-Enthusiastic with tasks 
-Highly supportive 

Training & Support: 

-On-the-job training will be provided on your first shift 
-You will be paired with experienced Welcome Team volunteers to help guide you and integrate you into our community  

Time Commitment:  

-Time Commitment: Minimum two (2) seasons, equivalent to eight (8) months, for at least 1x a month, but preferably biweekly. Saturdays through March – June and September- December 

-Shifts: 7:00am-9:30am or 10:15am-12:45pm 

Work Environment & Additional Details: 

-Environment: warm-hearted, at the entrance table greeting volunteers, directly in the action! 

-Pairing Opportunities: Can be paired with Hallway or First Aid shifts. 

Next Steps / How to Apply:  

Ready to make a difference? Take the first step in applying by signing up for an info session today through: www.citykidz.ca/volunteer 

Questions? We would love to hear from you! Email volunteer@citykidz.ca