Customer Service Reception

Position Title:  Customer Service Receptionist

Service Area: Customer Services

Location of position:  Main Floor

Supervisor of position:  Administrative Coordinator – Main Floor

Purpose of position: This volunteer position is the face of Sage as the first point of contact for clients and visitors. The volunteer will welcome clients and visitors and respond to Sage members and clients at the front desk. 

Position duties and responsibilities: 
•	Greet the public with a warm and helpful demeanor at the front door
•	Assist with greeting pre-registered Life Enrichment participants at the front door, when the front door is locked
•	Direct clients to appropriate department/staff/resources
•	Greet all incoming clients and members in a friendly, helpful and professional manner at the front desk
•	Stock and organize the paper on the main floor photocopy room, keep the room in a neat and orderly fashion
•	Keep main floor lobby in a neat and orderly fashion 
•	Maintain quantities of Life Enrichment calendars and information at main floor reception desk, photo coping when necessary 
•	May provide assistance with registering participants in various events, courses, and classes 
•	Assist with various admin tasks as required
•	Assist with call-outs as required and as time allows
•	Attend monthly meetings in service area, and training sessions as requested
•	Provide photocopying assistance for Life Enrichment instructors, students and clients
•	Review memo/policies/procedures book at the beginning of every shift

Commitments:
•	Orientation will be provided to Sage programs, values, approach, volunteer’s service area and position.
•	Training will be provided by Supervisor on duties and procedures of position and equipment required for position.
•	Feedback will be:
	Informal – regular feedback from supervisor to volunteer, and from volunteer to supervisor

Time Requirement of position:
•	Shifts for this volunteer position are currently 9am - 1pm, 10am - 2pm, 11am - 3pm, Monday - Thursday
•	A commitment to a minimum of one four hour shift per week is required.

Forms required for this position:
•	Volunteer Application form
•	Police Record Check

Qualifications and skills for position:
•	Customer service
•	Comfortable working with the public
•	Organizational and time management skills
•	Previous office experience an asset
•	Previous customer service experience an asset 
•	Computer skills an asset or willingness to learn required computer program