IT Administration Lead

Volunteer position. Time commitment: 3-5 hours per week.

The IT Administration Lead is tasked with managing and supporting our organization's IT infrastructure. This role is responsible for maintaining software programs and networks ensuring optimal performance, security, and availability. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work both independently and collaboratively.


Responsibilities
- Provide technical support to end-users and resolve issues in a timely manner.

- Create and maintain documentation of systems, procedures, and policies.

- Collaborate with other departments to assess IT needs and support company initiatives.

- Manage user accounts, permissions, and access control for Google Workspace through 

- Google Admin and other software programs. 

- Experience working with helpdesk ticketing systems.

- Maintain a consistent presence by participating in team meetups and ongoing communication in team Slack channels as needed.

- Reports into the Technology Director.


Job Requirements - Knowledge, Skills, Abilities
- Experience with Google Workspace, Slack,  AirTable, Adobe Creative Cloud, Canva, Mailchimp, ClickMeeting, Zoom or related programs and assets  

- Bachelor’s degree in Information Technology, Computer Science, or related field; or a diploma or certificate in a related IT field (e.g., network administration, systems support, cybersecurity); or relevant experience

- 2–5 years of experience in IT administration or similar role

- Strong communication and collaboration skills to work in a positive and encouraging manner

- Strong analytical and troubleshooting abilities

- Ability to manage multiple tasks and prioritize effectively

- High attention to detail and commitment to quality

- Ability to work effectively in a remote, diverse, international team environment

- Team communication using Slack

- Availability to volunteer 3-5 hours per week