User support technician

Walshken Immigration is looking for a tech-savvy and reliable User Support Technician Volunteer to help our team with basic technology and digital support.

This is a great opportunity for a student, recent graduate or technology enthusiast to gain practical experience supporting a professional office environment.

**What you’ll be doing:**

• Provide basic technical support to staff
• Help troubleshoot computer, software and connectivity issues
• Assist with setting up and maintaining computers and office technology
• Help staff with common software and digital tools
• Assist with basic website, email or account-related troubleshooting
• Identify and report technical issues that require advanced support
• Help maintain organized digital systems and files
• Provide guidance to team members on basic technology use

**What we’re looking for:**

• Comfortable using computers and common software
• Basic troubleshooting skills
• Good communication and problem-solving skills
• Patient, organized and willing to learn
• Experience with Microsoft Office, Google Workspace or similar tools is an asset
• IT, computer science or related education is an asset but not required

**Location:** Calgary, AB
**Position:** Volunteer
**Hours:** 5–15 hours per week
**Commitment:** 3–6 months
**Schedule:** Flexible