Contact Centre Agent - Downtown

Join our team as a Contact Centre Agent volunteer and support our Downtown Contact Centre team! 

The Mustard Seed Contact Centre processes all calls for all of our sites across 7 cities - Calgary, Edmonton, Medicine Hat, Red Deer, Kamloops, Grande Prairie, and Saskatoon. We are looking for volunteers who are well-spoken, enjoy connecting with people and are interested in improving their customer service skills while supporting a local non-profit. Volunteers will be interacting with the general public, clients, and donors. Training sessions are provided. Please consider being a part of this exciting team this fall!  
 
Main duties include: 
- Taking inbound calls for all 7 cities where TMS sites are located. 
- Calling donors to thank them for their donation. 
- Responding questions over the phone and/or transferring to the appropriate staff/department.
- Providing information about TMS services, donor campaigns, hours of operation, etc. 
- Updating/tracking information on Salesforce.
 
Requirements:
- Excellent customer service skills including pleasant telephone etiquette.
- Excellent communication skills including attentive listening. 
- Excellent grasp of the English language both written and verbal. 
- Ability to build client relationships over the phone. 
- Ability to work independently as well as part of a team.
- Great computer skills, including the ability to type 30 words per minute. 
 
Shift times:
Weekdays: 8:30am – 12:30pm or 12:30pm – 4:30pm 
Commitment: Minimum 1 shift per week for at least 6 months. 
 
Mandatory Requirements:
- Minimum 18 yrs of age or older
- Clear police record check with a vulnerable sector search
- Adherence to Volunteer Agreement
- Completion of POPA training