Scheduler for CVITP Tax Clinic

CVITP Tax Clinic Volunteer 
The tax clinic volunteer roles support a welcoming, organized, and accessible community tax clinic under the oversight of Centre for Newcomers as a part of CVITP (Community Volunteer Income Tax Program, CRA). Volunteers work collaboratively, protect client privacy, follow clinic procedures, and adhere to the scope of the role. 

Expectations for all roles
•	Provide respectful, patient, and inclusive service to all clients.
•	Protect personal and financial information and follow confidentiality requirements.
•	Attend orientation and role-specific training and follow the direction of clinic leadership.
•	Arrive on time, communicate absences promptly, and remain flexible during busy periods.
•	Must be available between December 2026 – May 2027
•	Maintain clear handoffs and report concerns, incidents, or process issues to the tax clinic lead, CFN Volunteer Coordinator.

Scheduler Volunteer

Role purpose: Assess client eligibility, book clients appropriately. Reporting to the Scheduling Coordinator.
Key responsibilities
•	Assess client eligibility and strictly adhering to policies.
•	Provide guidance on eligibility to clients in preferred language.
•	Accurately book clients using prescribed booking software.
•	Send confirmation email immediately and confirm receipt with client.
•	Provide instructions for appointment day.
Skills and qualities
•	Intermediate proficiency in English (CLB 6)
•	Intermediate proficiency in any of the following languages:
o	Tigrinya, Amharic
o	Arabic
o	Farsi, Dari, Pashto
o	Mandarin
o	French
o	Hindi
•	Excellent organization, accuracy, and time management.
•	Clear and timely communication by email, phone, or approved messaging tools.
•	Intermediate proficiency using spreadsheets, calendars, or scheduling software.
•	Discretion handling client contact information.

Practical expectations: Must be over 18 years old. This role is onsite at the Centre for Newcomers Northgate location. Registration with CVITP and a Police Information Check completed within the past three years are required.