Front Desk CVITP Tax Clinic

CVITP Tax Clinic Volunteer 

The tax clinic volunteer roles support a welcoming, organized, and accessible community tax clinic under the oversight of Centre for Newcomers as a part of CVITP (Community Volunteer Income Tax Program, CRA). Volunteers work collaboratively, protect client privacy, follow clinic procedures, and adhere to the scope of the role. 

Expectations for all roles
•	Provide respectful, patient, and inclusive service to all clients.
•	Protect personal and financial information and follow confidentiality requirements.
•	Attend orientation and role-specific training and follow the direction of clinic leadership.
•	Arrive on time, communicate absences promptly, and remain flexible during busy periods.
•	Must be available between December 2026 – May 2027
•	Maintain clear handoffs and report concerns, incidents, or process issues to the tax clinic lead, CFN Volunteer Coordinator.

Front Desk
Role purpose: Welcome clients, complete arrival procedures, and support an orderly, respectful flow through the clinic.
Key responsibilities
•	Greet clients, confirm appointments, and explain the check-in process using approved scripts or guidance.
•	Direct clients to waiting, intake, tax preparation, or follow-up areas while protecting privacy.
•	Distribute required intake forms.
•	Confirm that clients have the required documents.
•	Update appointment status and communicate arrivals, delays, walk-ins, and accessibility needs to the Catering & Front Desk Operations Coordinator.
•	Monitor waiting areas, provide general clinic information, and respond calmly to routine questions.
•	Keep the reception area organized and promptly escalate safety, privacy, conflict, or service concerns.
Skills and qualities
•	Warm, professional client service and clear communication.
•	Patience, discretion, cultural sensitivity, and comfort working in a busy environment.
•	Ability to stay calm in pressurized environments.
•	Ability to follow check-in procedures and use basic scheduling or sign-in tools.
•	Intermediate proficiency in English (CLB 6).
•	Intermediate proficiency in one of the following languages is an asset:
o	Tigrinya, Amharic
o	Arabic
o	Farsi, Dari, Pashto
o	Mandarin
o	French
o	Hindi
Practical expectations: Must be over 18 years old. Involves extended periods of sitting or standing and frequent interaction with the public. Registration with CVITP and a Police Information Check completed within the past three years are required.