CVITP Scheduling Team Coordinator Volunteer

CVITP Tax Clinic Volunteer 
The tax clinic volunteer roles support a welcoming, organized, and accessible community tax clinic under the oversight of Centre for Newcomers as a part of CVITP (Community Volunteer Income Tax Program, CRA). Volunteers work collaboratively, protect client privacy, follow clinic procedures, and adhere to the scope of the role. 

Expectations for all roles
•	Provide respectful, patient, and inclusive service to all clients.
•	Protect personal and financial information and follow confidentiality requirements.
•	Attend orientation and role-specific training and follow the direction of clinic leadership.
•	Arrive on time, communicate absences promptly, and remain flexible during busy periods.
•	Must be available between December 2026 – May 2027
•	Maintain clear handoffs and report concerns, incidents, or process issues to the tax clinic lead, CFN Volunteer Coordinator.

Scheduling Team Coordinator
Role purpose: Coordinate schedulers, ensure scheduling hours are reliably staffed. Manage appointment/scheduling app. Keep CVITP Lead Organizer up to date.
Reporting directly to the CVITP Tax Clinic Lead and coordinating closely with the Appointment Coordinator and onsite coordinators.

Key responsibilities
•	Ensure Schedulers are well trained and updated
•	Prepare paper copies of schedule in a timely manner preceding each tax clinic day
•	Flag urgent scheduling issues for clinic leadership
•	Coordinate appointment capacity with onsite operations and tax preparer availability.
•	Record outcomes such as confirmed, completed, cancelled, rescheduled, or no-show.
•	Refer tax questions and complex client circumstances to trained staff or volunteers.

Skills and qualities
•	Clear phone, email, and in-person communication.
•	Accuracy, discretion, patience, and strong schedule management.
•	Previous supervisory experience is an asset.
•	Comfort using booking software, calendars, and basic office technology.

Practical expectations: 
Must be over 18 years old. 
This role is onsite. 
Registration with CVITP and a Police Information Check completed within the past three years are required.