Catering and Front Desk Operations Coordinator CVITP Volunteer

CVITP Tax Clinic Volunteer 
The tax clinic volunteer roles support a welcoming, organized, and accessible community tax clinic under the oversight of Centre for Newcomers as a part of CVITP (Community Volunteer Income Tax Program, CRA). Volunteers work collaboratively, protect client privacy, follow clinic procedures, and adhere to the scope of the role. 

Expectations for all roles
•	Provide respectful, patient, and inclusive service to all clients.
•	Protect personal and financial information and follow confidentiality requirements.
•	Attend orientation and role-specific training and follow the direction of clinic leadership.
•	Arrive on time, communicate absences promptly, and remain flexible during busy periods.
•	Must be available between December 2026 – May 2027
•	Maintain clear handoffs and report concerns, incidents, or process issues to the tax clinic lead, CFN Volunteer Coordinator.

Catering & Front Desk Operations Coordinator
Role purpose: Plan and order catering for each day of the CVITP tax clinic. Oversee the clinic’s day-of operations including coordinating food and refreshments, physical setup, volunteer coverage, client flow, and issue escalation so services run safely, efficiently, and with well-organized breaks.
Counterpart role to Forms, Metrics & Tax Room Operations Coordinator. Reporting directly to CVITP Tax Clinic Lead
Key responsibilities
•	Open and close the clinic site and confirm that workstations, signage, waiting areas, supplies, privacy measures, and refreshment areas are ready.
•	Conduct morning huddles with front desk volunteer team, providing updates, special instructions, schedules, safety information, break timing, and operational changes.
•	Monitor client flow and adjust front desk volunteer coverage or waiting areas as needed.
•	Confirm expected volunteer numbers, service times, dietary needs
•	Order catering in advance and within budget in consultation with clinic leadership.
•	Coordinate food orders, deliveries, setup, replenishment, safe storage, allergen labelling, and cleanup.
•	Maintain catering supplies, including water, cups, napkins, utensils, and waste containers.
•	Coordinate meal and refreshment breaks so client service remains adequately staffed.
•	Serve as the main contact for operational questions and escalate tax, privacy, safety, technology, food-safety, or client-service concerns appropriately.
•	Coordinate with the appointment, forms/metrics, and tax preparation teams.
•	Track catering expenses, submit receipts, and document significant incidents, supply shortages in a timely manner.
Skills and qualities
•	Reliable, trustworthy, responsible and resourceful.
•	Strong organization, time management, leadership, and interpersonal communication.
•	Calm decision-making and the ability to prioritize competing needs in a busy public-service environment.
•	Superior demonstrated client service.
•	Ability to anticipate quantities, coordinate schedules, and manage several timing details at once.
•	Ability to collaborate with counterparts in an efficient and respectful manner.
•	Experience managing a team is an asset.
Practical expectations: Must be over 18 years old. This role is onsite with frequent movement around the site, standing during setup and cleanup, lifting light supply boxes, and comfort handling time-sensitive operational issues. Registration with CVITP and a Police Information Check completed within the past three years are required.