Volunteer Opportunity: Business Operations Strategist

Organization: CareBridge Documentation
Location: Remote (Calgary-based preferred)
Hours: Flexible (5-10 hours/week)
Duration: 3 months (with potential extension based on impact and mutual agreement)

About CareBridge Documentation:
CareBridge Documentation is committed to providing professional document preparation and support services for individuals seeking letters for housing, employment, government services, and special accommodations. We aim to empower our clients by bridging the gap between their needs and the necessary documentation.

Role Overview:
We are seeking a motivated and strategic-minded Business Operations Strategist to assess our current business operations and recommend strategies to improve overall service delivery, client management, and operational efficiency. This role is crucial in helping us enhance our service quality and streamline our business processes as we prepare for growth.

Key Responsibilities:
Conduct a comprehensive assessment of current business operations, focusing on service delivery, client feedback, and internal processes.
Identify operational gaps, inefficiencies, and areas for improvement.
Develop actionable strategies to enhance service delivery, client communication, and operational workflows.
Propose tools, systems, or processes to improve efficiency and client satisfaction.
Provide recommendations for optimizing service packages and client onboarding.
Collaborate with the Business Manager to align strategies with CareBridge’s long-term vision and goals.

Skills and Qualifications:
Experience in business operations, process improvement, or management consulting.
Strong analytical skills with the ability to identify inefficiencies and propose solutions.
Excellent communication and organizational skills.
Knowledge of service-based businesses and client management is a plus.
Experience with process mapping, data analysis, or CRM systems is beneficial.

Benefits and Recognition:
Gain hands-on experience in business strategy and operations.
Receive a certificate of completion, a letter of recommendation, and a gift card as a token of appreciation.
Opportunity to contribute to a growing social-impact business in Calgary.

How to Apply:
Interested candidates can email their resume and a brief cover letter to info@carebridgedocs.com with the subject line “Business Operations Strategist - Volunteer Application.”