Requirements:
- Interview
- Work remotely
- Accessible by public transit
2SLGBTQ+ Support Line Volunteers
4 hours
/ monthly
April-December 2026 (incl training)
APPLICATION DEADLINE: Sunday, April 12, 2026 Since September 2022, Outlink has been piloting the You Matter: 2SLGBTQ+ Peer Support and Resource Line. You Matter is a non-crisis peer support line offering resources, information, and support to 2SLGBTQ+ community members in Calgary. Volunteers provide support through phone calls and text and chat conversations. This is a remote opportunity, so folks can volunteer right from home! How it works: Volunteers answer calls on their own phones and text and chat conversations through our software. Because calls and conversations come through our software, your phone number won't be given out to anyone! The support line operates Monday-Thursday from 5-8pm and Saturdays from 1-5pm. Shifts are one hour long each. Volunteers are on-call for their shift and taking calls and responding to messages as needed. Debriefing is available either with Outlink staff or fellow volunteers if needed. The commitment is 4 hours per month volunteering on the line itself in addition to approximately 1 hour of admin work (check-in forms, caller tickets, and scheduling shifts). If you're not able to fulfill this requirement but would like to volunteer on the line, please contact Zak, the Manager of Volunteers and Programming, at zak@calgaryoutlink.ca. We'd still love to have you! If you're interested in being a peer support line volunteer: - You are age 18+ - You're a friendly human who wants to connect with, support, and hold space for fellow community members of various identities and backgrounds - You're comfortable supporting folks with various issues (you will receive training on these) - You're comfortable supporting someone through talking on the phone and typing or want to work towards being more comfortable - You have consistent access to a phone, internet, and a device with a browser - You can commit to volunteering with us from July-December 2026 You can attend a mandatory 30 hour training with multiple sessions from April 28-May 30, 2026
Additional Details & Skills Required
Mandatory training sessions will be held on Tuesday evenings and Saturdays OR Sundays during the day from April 28-May 30, 2026. Weekday sessions will be online, and weekends will be in-person. Weeknight sessions will be 2-2.5 hours, and weekends will be 2.5-3 hours each. We will usually have two sessions on weekends, so we will be together for the day
Why should you volunteer for this opportunity?
- help build, strengthen and become part of a local queer community support network - learn about services, resources and practitioners providing affirming care for queer people - gain valuable experience in peer support community engagement
Requirements:
- Interview
- Remote or online
- Accessible by public transit