Client Interpreter - Farsi

We are seeking Farsi-speaking volunteers to support our Distribution team. In this role, you will facilitate Farsi translations between clients and our staff. 

Locations: 

*8345 Winston Street, Burnaby
*3454 Lougheed Hwy, Vancouver

Role Overview: Your primary responsibility is to provide accurate and unbiased translations during client registration and information update appointments. A passion for connecting with people and strong interpersonal skills are essential, along with the ability to interact compassionately with individuals of diverse backgrounds. 

These shifts take place during live distribution hours, meaning you will also be providing general translations and supporting with secondary tasks like light cleaning and greeting clients as needed.

Responsibilities: 

*Create a positive and welcoming experience for clients;
*Actively listen and facilitate effective communication;
*Translate for GVFB staff and clients during registration and update appointments;
*Providing impartial and unbiased translation between GVFB staff and clients;  
*Translate conversations clearly and accurately, ensuring all information is conveyed correctly;
*Sharing general interpretations about GVFB policy and appointment bookings with clients;
*Follow all GVFB organizational guidelines and protocols related to translation services and client interactions;
*Handle all personal and sensitive information with confidentiality and respect, adhering to privacy guidelines.

Core Skills and Abilities:

*Active listening skills;
*Ability to sit for 4 hours; 
*Ability to stand for 4 hours;  
*Fluent in speaking English and able to comprehend instructions in English; 
*Proficient in speaking Farsi;
*Ability to communicate with others tactfully; 
*Demonstrates strong personal boundaries and self-awareness to maintain well-being and prevent compassion fatigue;
*Experience related to language interpretation, social services, or customer service is an asset.

Age requirement: 18+

Shift Times: 

* Burnaby, Friday – 3:00 pm to 7:30 pm
*Vancouver, Friday - 10:00 am to 1:00 pm

Commitment: Weekly shift for 3 months with an opportunity to extend.

To learn more and apply, please email volunteer@foodbank.bc.ca.