Burnaby Client Interpreter - Farsi

We are seeking Farsi-speaking volunteers to support our Distribution team. In this role, you will facilitate Farsi translations between clients and our staff during food distribution hours. 

Location: 8345 Winston Street, Burnaby

Role Overview: Your primary responsibility is to provide accurate and unbiased translations during client registration and information update appointments. A passion for connecting with people and strong interpersonal skills are essential, along with the ability to interact compassionately with individuals of diverse backgrounds. 

Responsibilities: 

*Create a positive and welcoming experience for clients;
*Actively listen and facilitate effective communication;
*Translate for GVFB staff and clients during registration and update appointments;
*Providing impartial and unbiased translation between GVFB staff and clients;  
*Translate conversations clearly and accurately, ensuring all information is conveyed correctly;
*Sharing general interpretations about GVFB policy and appointment bookings with clients;
*Follow all GVFB organizational guidelines and protocols related to translation services and client interactions;
*Handle all personal and sensitive information with confidentiality and respect, adhering to privacy guidelines.

Core Skills and Abilities:

*Active listening skills;
*Ability to sit for 4 hours; 
*Ability to stand for 4 hours;  
*Fluent in speaking English and able to comprehend instructions in English; 
*Proficient in speaking Farsi;
*Ability to communicate with others tactfully; 
*Demonstrates strong personal boundaries and self-awareness to maintain well-being and prevent compassion fatigue;
*Experience related to language interpretation, social services, or customer service is an asset.

Age requirement: 18+

Shift Times: Friday – 12:00 pm to 3:00 pm

Commitment: Weekly shift for 3 months with an opportunity to extend.

To learn more and apply, please email volunteer@foodbank.bc.ca.