Activities involved
Peer Support Social Work
  • Police Check
  • References
  • Resume
  • Work remotely
  • Flexible in schedule

Certified Listeners - Shift Supervisor

4 hours / weekly
3 months
In this volunteer-from-home opportunity, you will be reporting to the Certified Listener Program Manager, you will be supervising our Certified Listener Volunteers and providing them with emotional support as needed. Given that we are an emotional support service, communication may be sensitive and/or shocking in nature.

In this role, you will:
•	Provide immediate and confidential support to our certified listener volunteers (chat, etc.) using agency procedures and policies.  
•	Help our Certified Listener Volunteers by providing them with information, resources, and referrals when appropriate.
•	Debriefing listeners after an emotional/heavy call that they had  
•	Understand what to do if you are concerned about a person’s safety (Client or Certified Listener Volunteer). 
•	Work with clients, volunteers, and staff in a respectful and professional manner.  
•	Perform risk assessments during calls to determine if the calls are within or beyond our scope.
•	Be required to type 40 WPM.

What will you NOT be doing:
•	Certified Listeners Volunteer are not therapists nor hold themselves out to be. Volunteers are to only provide emotional support and should not try to provide clients with mental health support or services.
•	Telling people what to do or how they should live their lives.
•	Providing crisis intervention or addiction counselling.

•	A degree or diploma in a related field (nursing, psychology, social work etc.) or is pursuing a degree in the related field
•	Proof that your degree is from an accredited university or college

•	To work a minimum of 12 hours per month for the first 3 months. You have the option to choose a 2-hour shift or a 4-hour shift.
•	There is flexibility in scheduling, and you will be able to choose weekly shifts that best suit you.
Additional Details & Skills Required
We at Certified Listeners Society provide training, protocols, policies and policies, proprietary software, support, and supervision to help shift supervisors and certified listener volunteers fulfill their roles.

Successful candidates will have to complete our Certified Listeners training, supervisor training, and job shadowing. Training will take 20 hours to complete and can be done at your own pace.
Certification or Education Required
•	At a minimum, a Degree or Diploma in social services, social work, psychology, and nursing or proof that you are pursing the Degree/Diploma in the related field
•	Proof that the Degree/Diploma is from an accredited University or College
•	Be at least 18 years of age
•	Two references (professional, volunteer-related or academic)
•	Police reference check, including vulnerable sector screening
Why should you volunteer for this opportunity?
•	Flexible scheduling
•	Volunteer from the convenience of your own home
•	Gain community service hours
•	Knowing you are making a positive difference in people’s lives
•	Join an engaging team that balances work and fun!
•	Improving your employability by gaining new skills, knowledge, and experience 
•	May be able to use hours to fill academic requirements
•	Gain supervisory experience managing and inspiring a team
•	Reference Letter outlining your commitment at Certified Listeners
Activities involved
Peer Support Social Work
  • Police Check
  • References
  • Resume
  • Remote or online
  • Flexible in schedule