Move Coordinator (virtual)

About Shelter Movers:
Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. 

About the Move Coordinator position:
The Move Coordinator is an integral part of the Operations team, planning and coordinating all details of the move as well as providing on-call support on the day of a move. This role is completely remote. The Move Coordinator corresponds with the client (typically over the phone), ensures volunteer teams are prepared, and that move goes smoothly, including responding to and problem-solving unforeseen challenges on the day of the move.

Responsibilities:
- Reach out to the client over the phone within 24 hours of being assigned the move to confirm all details, explain next steps and address any questions/concerns from the client
- Communicate with your supervisor to recruit an appropriate team of volunteers
- Coordinate move logistics, including (but not limited to) vehicle reservations, storage arrangements, and scheduling of private security or police
- Create a customized itinerary for the move (using a provided template)
- Be “on call” (reachable by phone) throughout the duration of the move to support the Lead Mover with any unexpected challenges.
- Report back to your supervisor after each move to debrief
- Use patience, empathy, and active listening skills in all interactions with clients and volunteers
- Have regular check-ins with your supervisor
- Follow the processes and procedures detailed in the Move Coordination Manual 
- Attend regular Intake Team meetings as instructed by your supervisor
- Highly recommended to sign up as a Mover for a least 1 move

Time commitment:
Approximately 3-4 hours of planning and 4-5 hours of ‘on-call’ availability per move. The expectation is to coordinate a minimum of 1 move per month. The first few moves will of course take longer to plan as you are getting used to the process. This is a volunteer, unpaid position.
 
*Please note: the work of a Move Coordinator isn’t performed in a single or continuous ‘shift’; rather, it involves communication with the client over the phone and planning at your convenience. Typically this planning stage spans approximately 7 to 10 days prior to the move. Then, on the day of the move we ask you to be ‘on-call’, or available and reachable by phone should any issues arise during the move. 
This is a fully remote position, with occasional meetings (in-person and/or conference calls.) 

The Ideal Move Coordinator will have:
- Access to wifi, email and phone
- Strong verbal and written communication skills
- Comfort talking on the phone with clients and volunteers
- Strong ability to work independently and as part of a team.
- Ability to remain calm during potentially stressful situations
- Patience, empathy, and active listening skills
- Attention to detail, strong organizational skills, and reliable work habits
- Ability to demonstrate strong problem-solving and decision-making skills; Flexible and able to adapt to change
- Ability to maintain confidentiality and be trauma-informed 
- Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures.
- A passion for Shelter Movers’ mission of supporting women and children fleeing violence and abuse.
- Awareness of appropriate boundaries, compassion fatigue, and self-care.
- Experience working with individuals from diverse backgrounds
- No previous education required.
- A long-term interest in the Violence Against Women (VAW) sector an asset.
- Experience in social services and the Violence Against Women (VAW) sector an asset.

Other requirements:
You must be at least 18 years of age, complete an interview process, sign a confidentiality agreement, complete and pass a police reference check, and attend a Shelter Movers Orientation session.

If you are interested in volunteering, please send an email to volunteer.edmonton@sheltermovers.com or apply via our website: https://www.sheltermovers.com/volunteer/