CNIB - Smartlife Volunteer
Ongoing
Support participants/clients to explore products and learn about services offered within CNIB SmartLife Centres. Provide exceptional customer service and support in creating a welcoming environment for CNIB Smartlife. Responsibilities & Tasks: The position entails, but is not limited to the following responsibilities: • Greeting participants, welcoming them to the SmartLife Centre. • Sighted Guide participants through the SmartLife Centre. • Support SmartLife Coach with demonstrating and providing information on accessible devices on display in the SmartLife Centre and/or on the SmartLife webstore to participants. • Become knowledgeable and well versed to speak to high tech accessible technology including sight enhancement devices and sight substitution devices. (such as wearables, digital magnifiers, text-to-speech solutions, refreshable braille displays and other sought after innovative solutions, with the support from our SmartLife Coaches. • Become knowledgeable and well versed to speak to independent living aids / low-tech accessible devices (e.g., talking clocks/watches) and how to set them up for participants. • Independently research and learn about CNIB SmartLife products and other assistive technology through our website, internet searches and YouTube. • Refer participants to SmartLife Coach, the Contact Center, and the CNIB SmartLife webstore to make purchases, for further information or for returns. • Clerical and other duties as required. • Check in with SmartLife Coach regarding feedback, brainstorming new strategies and tools for the SmartLife Centre • Maintaining the overall look and feel of the SmartLife Centre including keeping displays and merchandising clean , tidy and organized. Qualities, Skills and Training: • Well-developed interpersonal and communications skills • Proficient accessing a computer, smartphone, the internet and MS Office. • Ability to work independently and as part of a team. • Professional attitude, self-starter and flexible • Demonstrates mature and sensitive nature when dealing with the needs of persons experiencing sight loss. • Knowledge of assistive devices and/or willingness to learn. • Enjoy providing customer service, patient, friendly, and empathetic. • Reliable, organized, and able to work with minimal supervision. Preliminary Screening: • Level 3: Application form, interview, two references, signed code of conduct. • Enhanced Police Information Check via Sterling Backcheck (cost of background check is covered by CNIB). • Position Description, Privacy and Security Essentials for Volunteers. • Orientation about CNIB, participants, sight loss, and volunteering • Training for customer service, orientation to assistive devices, and training on SmartLife Centre processes and procedures
Why should you volunteer for this opportunity?
• Making a difference as part of a dedicated and passionate staff/volunteer team working to further CNIB’s mission • Develop or use existing experience and skills in customer services and accessible technology • Access to ongoing training events to develop skills • Confirmation of hours upon request, reference after 3 months’ successful participation as a volunteer Boundaries: