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Activities involved
Customer Service
Requirements:
  • Resume
Also required for this position: Applicants must be legal age. Must have a positive attitude and eager to put in the volunteer hours.
Languages Needed:

French is beneficial but not required

  • Work remotely
  • Flexible in schedule
COVID-19 Support

Call Center Agent

2035 grantham court, Edmonton, AB, T5T 3X4 [map]
3-8 hours / daily
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The position for a call center agent is a critical role in our non profit organization. As the call center agent you are the front line for the organization. When Canadians call in to our contact center you will be the ones answering or directing their calls. You will be helping answer any Covid-19 related questions or transfering calls to the proper resources that can help the person calling. While this pandemic has been going on there are many Canadians who don't know about the help or services available to them and this is where you get to come in and help.
Additional Details & Skills Required
There will be training on how to deal with those who will be calling in. There will also be information provided all on the government resources and any information you would need to know when answering calls. This way its infront of you to easily find. You will also be trained on how to transfer calls to other services that we aren't able to help with. You can expect to be sitting for a period of time answering calls and looking at a computer screen. Be prepared to volunteer 3-8 hours per shift
Certification or Education Required
High school Diploma required.
Why should you volunteer for this opportunity?
In volunteering for this position you will gain valuable customer service skills along with phone skills that are ideal for any future jobs. It will give you volunteer experience to add to your resume for future endeavours and allow you to help during these uncertain times but mainly help your fellow Canadians and let them know we are all in this together, ensuring them they are not alone during this trying times.
Activities involved
Customer Service
Requirements:
  • Resume
Also required for this position: Applicants must be legal age. Must have a positive attitude and eager to put in the volunteer hours.
Languages Needed:

French is beneficial but not required

  • Remote or online
  • Flexible in schedule